Terms of Use

7 ROZE SIA registration No. 40203723288, address: Austrumu 36, Valmiera, Valmieras novads, LV-4202, hereinafter – the online store – provides the content available on the website and supplies goods/services in accordance with the Terms of Use set out below.

1. General provisions

If the consumer purchases goods/services through the website, such mutual agreement shall be considered a distance contract and shall be subject to the legal provisions of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations of the Republic of Latvia “Regulations Regarding Distance Contracts”, etc.

1. Placing orders

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all required fields and choose the most suitable delivery method. The total cost of the order including delivery will then be displayed on the screen. Complete payment for the purchase in order to finalize the order.

1. Payment terms

The settlement currency on the website is euro. Purchases can be paid for using the following payment methods provided by the payment platform montonio.lv, Montonio Finance UAB:

Add the payment methods that will be used by your online store:

• Latvian online bank payments: Swedbank, SEB, Citadele and Luminor

• Estonian online bank payments: Swedbank, SEB, Luminor

• Visa/Mastercard card payments

NB! When using the online banking payment method, confirm the order and click the button “Return to merchant”.

The personal data necessary for processing payments is transferred to the licensed payment institution Montonio Finance UAB.

The contract enters into force upon successful payment to the online store’s bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days after receipt of the notice.

In the event of order cancellation, an administrative processing fee of EUR 3.00 will be withheld.

1. Delivery terms

Goods are delivered to the following countries: Latvia, Estonia, Lithuania. Purchased goods are delivered using: OMNIVA and DPD. All duties and taxes payable in order to receive the shipment at the delivery destination shall be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer within 2-7 working days. In exceptional cases, we have the right to dispatch the goods within up to 45 calendar days, informing the customer accordingly. We start shipping winter orders from April; during the active season, orders are shipped once a week.

1. Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the product, the buyer may not have a mandatory right of withdrawal; in such case, the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes; the consumer is responsible for preserving the quality and safety of the goods during the period for exercising the right of withdrawal. If the goods are used improperly or damaged, if the product has been handled negligently during use or the instructions have not been followed, if the original packaging of the product has been lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount refunded in accordance with the reduction in the value of the goods.

To exercise the right of withdrawal, you must submit a withdrawal notice by sending it to the e-mail address [email protected] within 14 days after receiving the goods.

The Buyer is obliged, without delay, but no later than within 14 days after sending the withdrawal form to the online store, to return the Goods to the Seller. After receiving the returned goods, the online store shall immediately, but no later than within 14 days, refund all payments received from the buyer on the basis of the distance contract.

The Seller has the right to withhold payment until it has received the Goods from the Buyer or proof of return of the goods. If the buyer has chosen a delivery method other than the least expensive delivery method offered by the online store, the online store is not obliged to reimburse the excess delivery costs.

The online store is not liable for delays in performance of obligations or non-performance, or any other type of non-performance, caused by circumstances and obstacles beyond the online store’s reasonable control.

The online store reserves the right to refuse to sell goods and to request the return of goods from the Buyer if the price indicated in the online store is significantly lower than the market price due to an error.

1. Consumer rights regarding goods that do not conform to the contract

The online store is liable for any non-conformity with the contract terms or defects in the goods sold to the Buyer that arise within 6 months from the date of delivery of the goods to the customer, or that existed at the time of delivery, provided that such presumption is not contrary to the nature of the item or the defect. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 2 months after discovering it, i.e. by submitting a complaint. The Buyer may submit a complaint by contacting the online store and writing to [email protected]

The online store is not liable for defects that have arisen after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects in the goods be remedied or that the goods be exchanged for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall refund to the Buyer all payments provided for in the distance contract. The Seller shall provide a written response to the consumer’s complaint within 15 days.

1. Processing of the Buyer’s personal data

The online store processes only the personal data that the buyer has entered when ordering goods, such as first name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider(s) in order to ensure delivery of the goods.

If you have explicitly consented to receive our marketing communications, including news, we may from time to time contact you by sending information about our services and latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The Buyer has the option to opt out of marketing communications by notifying us at [email protected]

1. Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may also be referred to the Consumer Rights Protection Centre or to the court of the Republic of Latvia.

The Buyer also has the right to обратиться to the dispute resolution bodies of the European Union.